Policies

Some patrons may have reservations about making online purchases for fear that their credit card information would be vulnerable to fraud. For this reason, African Sand uses PayPal to ensure the security of your financial information. If you have concerns about the privacy of your personal information, African Sand maintains a strict policy of neither renting, selling, nor in any way disclosing the personal information provided by our customers for any purpose other than the fulfillment of purchases and our communications to you. However, if you would like to use alternative means of payment, we accept money orders and checks. If you have any questions, please contact us at 1-410-542-7135 or Email.

Security (Return to top)

Secure Online Transactions - PayPal is used to increase your confidence when purchasing online with African Sand. PayPal provides security, privacy and transaction risk management solutions for businesses and consumers to minimize risk and maximize opportunity over the Internet. For more information on PayPal and their practices, visit https://www.paypal.com/us/cgi-bin/webscr?cmd=p/gen/ua/policy_privacy-outside for PayPal - User Agreement - Privacy Policy to confirm our identity and to verify their security level.

Privacy (Return to top)

Credit Cards and Personal Information? All credit card purchases will be handled by PayPal. African Sand will not have access to that information. All purchases will be shipped to the verified address provided by PayPal. This is for the protection of the Card Holder and African Sand in preventing fraudulent transactions. You will also be contacted via telephone by one of our representatives to confirm your order. We strive to make you shopping experience with us a safe and enjoyable one. Your personal information (address and email) is held in the highest confidence and is never given or sold to third parties. We will send occasional emails to keep you informed of promotions unless you have requested us to do otherwise. All credit card and bank transactions are processed through PayPal. You do not have to be a member of PayPal to use their services.

Shipping (Return to top)

Please provide a street address for shipping as we cannot ship to PO boxes. All orders are processed and shipped using Priority US Postal Service. Delivery times may vary depending on your location, usually between 2 to 5 business days. Next day and Second Day service is also available for an additional charge upon request. Shipping charges include all handling and Insurance costs. If you have special shipping requests, other than address changes, please call us and we will try to accommodate your request. We do not ship Internationally at this time.

Cancellation Policy (Return to top)

Should you wish to cancel an order, please give us a call at 1-410-542-7135. If possible state the reason. Or you can send an email to info@AfricanSand.com. with "Please Cancel" in the subject line. If we process the order without written notification prior to our processing the order, it will be considered a valid sale and subject to our terms as outlined on this page including a 20% restocking fees and return shipping costs.

Returns (Return to top)

Damaged items must be reported the same day of receipt to gain insured compensation. If merchandise arrives damaged, save the merchandise AND the original box and packing that it arrived in, notify African Sand and US Postal Service immediately to arrange for a carrier inspection and a pick up of the damaged merchandise. Non damaged returns must be reported within 2 days of receipt for a full credit towards the purchase of another item, less shipping charges. It is the customers responsibility to pay for return shipping and any applicable insurance costs unless the return is the result of an error on our part. Refunds are subject to a 20% restocking fee, less shipping charges. Return the item in its original packaging and original box along with a copy of your Sales Receipt and any other documentation that you received. Shipping charges are not refundable.

Custom Orders (Return to top)

The stained glass pieces are one of a kinds, however, if you have found an item that has been sold, the piece can be reproduced upon request at no extra charge. You may place a custom order for any item available. A custom order is designed to your specifications. Please note that custom orders are priced slightly higher than the displayed prices on the site. All work is hand fabricated, so there will be minor variations. Handcrafted artwork will include subtle differences, even when a design is reproduced. Please allow for these slight variations, as no two pieces will be identical. The usual time involved in reproducing an item is four to six weeks. Please do not hesitate to call 410-542-7135 or send an email if you want more information on custom orders. Custom orders are not returnable unless the piece arrives damaged.

A deposit is required before custom work will began.

Indemnity (Return to top)

We take every effort to provide accurate and updated information, however there may be times when errors do occur.

If you have any questions, comments, or suggestions please feel free to contact us directly at:

angela@AfricanSand.com

OR

Call: 410-542-7135

Thank you for visiting our website and please, come again.